Terms & Conditions
By proceeding with your order you are agreeing to these so we’d advise you to read them carefully.
About Handy Candy
The information provided throughout the website and on this page ensure we are fully compliant with the EU Distance Selling Directive. Handy Candy is owned by Handy Candy Ltd.
Processing Your Order
Orders can only be placed online through our website. We do not take orders over the phone for your data protection and our own data security. This is in line with GDPR guidance.
The HC team process and dispatch orders on working days so Mon-Fri. This excludes Bank Holidays. If for any reason we are short of stock and are unable to fulfil your order we will contact you via email to ask whether you would like an alternative product, a refund or to hold the order until new stock arrives
We reserve the right to cancel and refund any order if we have reason to believe that the order is fraudulent, or we are unable to contact you due to an invalid email address and telephone number being provided.
Our empty gift boxes are only for purchase along with sweets to fill them. We do not sell these on their own. If you purchase an empty box but no sweets we will cancel your order and refund you in full.
If you are ordering individual sweets they will be weighed out / counted out into plastic bags to the quantities shown on the website, just as you would purchase specific items from a sweet shop.
If you are looking for something presented as a gift we would recommend you buy a gift box, or choose something from our huge gift box, hamper or vintage jar ranges.
We only dispatch and deliver orders on working days so Mon-Fri. This excludes Bank Holidays.
If an order going to a UK address is not received within the delivery timeframe specified in your dispatch email we advise prompt follow up. In any event, if you have not received your order within one week of dispatch please contact us and we will investigate.
We cannot be held responsible for any failed/delayed delivery as a result of incorrect, incomplete or unclear address information. Therefore we would urge you to check this thoroughly as you checkout and on the order confirmation email.
Once your order leaves us we are unable to change address information or redirect orders without incurring charges which you will need to cover. If we cannot contact you to verify delivery details due to an invalid email address and/or telephone number being given we reserve the right to cancel the order.
If your order is returned to us because the recipient has failed to respond after Royal Mail or our courier has attempted deliveries and notified them, you must cover the cost of resending the order should you wish to do so. If you choose not to resend your order after it’s been returned we will refund you the value of the sweets only, not the delivery costs.
In the unlikely event that your order goes missing, we will offer to send a replacement order or refund. However, if there is proof of delivery from our delivery partners, Royal Mail or Parcel Force, we will not send a replacement order to the original delivery address.
If your order arrives damaged, please do not dispose of the package. Please photograph the package and email us so we can resolve any issues as quickly as possible for you.
If you have opted for express day delivery you must order before 1pm, otherwise it will be dispatched the next working day (so Mon-Fri).
Our courier deliveries can be delivered any time during working hours. We are unable to provide an estimated time of arrival ourselves, however, you will be emailed updates from our courier directly on the day of delivery with an estimated delivery timeslot.
If ordering to a hospital, office or workplace, please ensure that the premises you are sending will accept and process delivery to the recipient (particularly if going to staff or hospital patients), and and sure that the package contains all the information required to reach the recipient in the building. Please note that any delivery guarantees/timescales advertised by us refer to delivery to the building only, we cannot be held responsible for delays/failed deliveries to the end reaching the recipient due internal mail/post room issues.
Unless you instruct us otherwise, orders are automatically authorised to be left with a neighbour if the recipient is out (they will always try to deliver it directly first though). In this event, our courier or Royal Mail will leave a card advising you where they have left your package. If you DO NOT want your order to be left with any neighbours or there is a safe place where you're happy for it to be left please tell us in the delivery instructions box when you check out so we can inform them.
For all orders being shipped overseas it is the customers responsibility to ensure that any order placed adheres to the customs regulations for the destination country. Upon arrival in the destination country the recipient is solely responsible for any customs duties and tax that may be due. Handy Candy Ltd accept no responsibility for a failed delivery due to the above conditions not being met.
For full details on the delivery services we use and associated costs please see our Delivery Info page.
Our Products & Packaging
The costs shown for our products include VAT at 20%.
Handy Candy only sends out the best quality products to our customers that are well within their best before date. However we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.
Upon receipt, to ensure your sweets remain in the good condition, store them in a cool, dry place. We also recommend that they're consumed within four weeks to be enjoyed at their best.
We don’t manufacture any sweets ourselves, therefore if you have a quality issue with a sweet we will require it to be returned before we can offer any recompense and to enable us to investigate fully. Please do not discard your sweets or any of the packaging if you wish to flag a quality issue.
Our gift descriptions show an approximate weight for the total package. This is a guide only to help you keep track of the delivery charge, not the exact weight of sweets you will receive. Exact quantities and weights for individual sweets are shown in each product description so you know exactly what you will get.
If a sweet is out of stock from a themed gift item, we will substitute it with something else of higher or the same value.
We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces.
In line with our environmental commitments, we will choose the most minimal packaging to send your order without compromising presentation or affecting the quality of the sweets.
Where a Plastic Free symbol is shown, it means that particular sweet comes in a heat-sealed, home compostable Natureflex bag and contains no plastic wrappers.
Bray's wrapped boiled sweets come in a non-plastic, compostable individual wrapper, therefore they have the Plastic Free symbol.
Right to Cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Handy Candy Ltd, Unit 11 Spring Rise, Falconer Road Haverhill, [email protected], Phone number: 0330 0882468) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, telephone call or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
In accordance with the consumer rights act 2015 you have the right for a refund for custom-made or personalised items only if they’re faulty. These include personalised and custom made items such as Pick & Mix Jars or Pouches and Personalised Sweet Jars.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We take the greatest effort to ensure the highest possible standards of online security.
We use Sage Pay Secure Ordering Systems to process credit card payments from customers. We do not store any credit card information on our systems or at our premises. SagePay are the UKs leading independent secure payment service providers and have been accredited by the UK's leading high street banks. SagePay use Thawte 2048 bit encryption systems. At the browser 128 Bit SSL is used to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event it is intercepted by someone else.