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Standard UK Mainland Delivery
When calculating order weight / delivery charges, a weight of 100g is added to allow for the packaging and adequate protection of the items.
We dispatch orders Monday-Friday (working days only). Your order should be delivered 3-5 working days from the dispatch date.
Royal Mail orders are sent via their Packet Post 48 service. Orders sent by Royal Mail are delivered with your regular daily post. If they cannot deliver your parcel they may try and leave with a neighbour or somewhere safe. Failing that, they will return it to your local sorting office, leaving a ‘missed delivery’ card with details on how to rearrange delivery or collect your parcel.
Parcel Force courier orders are delivered Monday-Friday. It's not possible to specify a time for delivery, although you will receive full tracking updates from Parcel Force directly via email / text, including a one-hour delivery window so you will know when the parcel will arrive.
Orders are automatically authorised to be left with an immediate neighbour if the recipient is unable to sign for the package (they will always try to deliver it directly first though). In this event, the Parcel Force driver will leave a card at the delivery address advising where they have left your parcel.
If the recipient lives in close proximity to the local Post Office they will sometimes opt to leave it there for collection. The courier driver will leave a card notifying you of this. You will also be notified by email of any delivery updates.
Channel Islands (Jersey & Guernsey)