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When calculating order weight / delivery charges, a weight of 100g is added to allow for the packaging and adequate protection of the items.
We dispatch orders Monday-Friday (working days only). Your order should be delivered within 1-5 working days from the dispatch date.
Royal Mail orders are sent via their Packet Post 48 service. Orders sent by Royal Mail are delivered with your regular daily post. If they cannot deliver your parcel they may try and leave with a neighbour or somewhere safe. Failing that, they will return it to your local sorting office, leaving a ‘missed delivery’ card with details on how to rearrange delivery or collect your parcel.
DPD courier orders are delivered Monday-Friday. It's not possible to specify a time for delivery, although you will receive full tracking updates from DPD directly via email / text, including a one-hour delivery window so you will know when the parcel will arrive.
Orders are automatically authorised to be left with an immediate neighbour if the recipient is unable to sign for the package (they will always try to deliver it directly first though). In this event, the DPD driver will leave a card at the delivery address advising where they have left your parcel.
Channel Islands (Jersey & Guernsey)
Next/Named Working Day Delivery
We offer a priority ‘Express’ delivery service to UK Mainland addresses via DPD.
This is available for orders placed BEFORE 1pm Monday-Friday - they will be dispatched the same day to be delivered the next working day.
Simply select the 'Next/Named Working Day Delivery' option when you check out.
If you wish your order to be delivered on a specific working day you can select this from the calendar that will appear after you select the service
We do not offer this delivery service to the postcodes listed below. They are classified as ‘remote’ by Parcel Force and categorised as UK Highlands & Islands, not UK Mainland. Therefore these postcode areas are not eligible.
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25, PO30-41
|Up to 20 kg ||£6.99|