Open for Business - Covid-19

It's business as usual at HC HQ & as long as the UK's delivery networks remain open, we will continue to send orders.

How Long is Delivery Taking?

We send our orders with Royal Mail or Parcel Force. Please note that ALL the delivery networks are experiencing great challenges as a consequence of the pandemic. They have seen a huge increase in mail volume, along with staff shortages and restricted working too. It means deliveries to some parts of the UK are taking up to ten working days. We’ve extended our delivery terms to reflect this but we would ask for your patience at this challenging time. 

Keeping You Safe.

As a long-established, online business with over 16 years of experience in our field, we have always operated with stringent health & safety procedures in place to protect our customers & our team alike. In fact we've always been really proud of our 5 star rating.

As an online business only...
  • We don't have any customers visit our premises
  • We do not handle card machines for payment processing, it's all done online as you order
  • We don't handle any unwrapped sweets without wearing food safe gloves
  • We have strict cleanliness procedures in place that we adhere to (and always have!) each and every day, and in line with Government advice, we have added new extra measures around time spent handwashing and hand sanitisation

Delivery Network
As an online business delivering food items we have always used blue chip delivery companies with long-established networks. Although low cost delivery services are available, they often rely on self-employed, small-scale owner-drivers and have no checks on how/where items are stored and how they are handled. Both Royal Mail and Parcel Force have huge, high-tech infrastructures which mean your delivery is machine sorted and always handled in a professional manner. We are constantly checking to ensure both service levels and quality of service remains consistent.

Parcel Force Deliveries
Following the guidance of Parcel Force, our European Courier delivery service has been suspended until further notice.

Changes to the delivery procedure in relation to signing for and receiving items in the UK
In order to protect both our people and customers as much as possible, Parcel Force will not be handing over our hand-held devices to customers to capture electronic signatures. Drivers will instead log the first and last name of the person accepting the item and we will record the geolocation of the delivery. This will apply to all deliveries that normally require a signature.

If recipients are unable to come to the door or are self-isolating, Parcel Force will post a customer contact card in the normal way, advising of other ways the recipient can arrange to get their item. For example, by getting a friend or family member (who is not resident with someone who is self-isolating) to collect the parcel from their local Parcelforce depot or Post Office branch, as specified on the card. They will need to bring along the card and a form of ID in the name of the person the item is addressed to. Examples of suitable ID are specified on the card.

Suspension of UK service guarantee
Due to the current situation, there are significant impacts on our ability to maintain all our usual service levels. We will continue offering our services, receiving and delivering parcels for our customers but there may be disruptions to some services under current conditions.

As a result, Parcel Force  will be suspending service guarantees from 18 March 2020 but will seek to ensure ‘all reasonable endeavours’ to maintain service levels where we can.

For this reason we have suspended the Next Day and  Saturday Courier delivery service until the situation improves.

Royal Mail Deliveries
Currently the Royal Mail network is working as usual, although please note this is subject to change and there may be delays due to staffing issues throughout the network, we would ask for your patience and understanding at this time.


SENDING TO HOSPITALS, SCHOOLS & CARE HOMES
When sending to these establishments please check before ordering that they are accepting deliveries, as we are finding that with staff and safety restrictions deliveries are often being refused.

If you have any questions, please do get in touch and we would be happy to answer them.

In the meantime, it's business as usual and more than ever, we appreciate your supporting our business.