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Help and Information

About Handy Candy
Handy Candy is owned by wirrmann.com ltd. Our company registration number is 05667395 and our VAT registration number is 837 0669 07 . You can get in touch with us on 0845 1664504 and our business address is:

Handy Candy
wirrmann.com Ltd
The Business & Technology Centre
Shire Hill
Saffron Walden
Essex
CB11 3AQ

How to use Handy Candy
Shopping at Handy Candy is really easy. As you look through our store you can click to add items to your basket. When you've finished shopping you simply proceed to the checkout where we will take all the details we need from you to process your order.

If you experience any difficulties using the site, whether you're buying or just looking, please do let us know and we'll look into it.

Prices, Postage & Packing
The costs shown for our products include VAT at 17.5%.

We charge our postage at cost price or cheaper, ensuring you get maximum value for money. For full details of our postage options see Delivery Info. Our hamper descriptions show an approximate weight of the total package. This is a guide only to help our customers keep track of the delivery charge. This is not the exact weight of sweets you will receive.

We cannot be held responsible for delayed delivery or non-delivery by the courier company or Royal Mail if the delivery address given is unclear or incorrect, or if the recipient fails to rearrange delivery/collection. We simply send to the address you give us. If a delivery is returned to us by the courier for these reasons there will be an additional delivery charge to resend.

If you request the next day/named day delivery service (applicable to UK mainland deliveries only) and Business Post fail to deliver on the date requested, then we will automatically refund you, the customer, £3. This is the difference between our regular delivery charge of £3.99 and the next day/named day charge. Failed delivery as a result of incorrect, incomplete or unclear address information, or as a result of the recipient not being at the address to sign for the package is not covered.

As per the dispatch email we send customers when their order leaves us, we strongly recommend that you follow up within 3 working days (UK orders only) if your order hasn't been received. You can do this with us, Business Post (if sent via courier) or with your local Royal Mail Post Office. Please refer to your dispatch email for full details.

If you're ordering 350g of sweets or less then the goods may be packaged in a padded envelope. If you're ordering more than 350g of sweets then the goods will packaged in a postal box. All our hampers come packaged in gift boxes. Gift boxes can be purchased separately for individual sweet selections - these hold approximately £14 of sweets. However, if we can't fit all your sweets in the gift box you have purchased we will put the remainder in a regular postal box.

We will not resend orders not received to overseas destinations, we will only offer a refund.

Transportation & Storage of Sweets
Handy Candy only sends out the best quality products to our customers. However we cannot accept responsibility for damage caused by climatic conditions or transportation once the goods have left our premises.

Upon receipt, to ensure your sweets remain in the good condition, store them in a cool, dry place. We also recommend that they're consumed within four weeks to be enjoyed at their best.

Out of Stock
If your product is temporarily out of stock we will email you advising how long it will be before it's back in stock with the option to choose an alternative or cancel your order. If you want to wait for your chosen sweet then we will hold your order until it can be sent in its entirety. Occasionly if an item is out of stock hamper contents may differ slightly from the photograph, however a full accurate list of hamper contents is always displayed.

Nuts, Vegetarians & Ingredients
We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces.

If you're vegetarian, please be aware that our products may contain gelatin.

Our products may contain colour, flavouring and preservatives. If you would like to know specific ingredients for individual products before buying please contact us.

Satisfaction Guarantee
We guarantee that you'll be enormously happy with your purchase so if for any reason it doesn't meet your expectations please let us know. Return the goods to us, within seven days of receipt, stating clearly details of your complaint and we will refund you or replace your sweets with no quibbles or questions. Send to:

Handy Candy
Wirrmann.com
The Business & Technology Centre
Shire Hill
Saffron Walden
Essex
CB11 3AQ

For your own peace of mind we recommend you use recorded delivery when returning goods to us. We will respond to all complaints and returns within five working days.

Credit & Debit Card Security
We take the greatest effort to ensure the highest possible standards of online security.
We use Protx Secure Ordering Systems to process credit card payments from customers. We do not store any credit card information on our systems or at our premises. Protx are one of the UKs leading Secure Payment Service providers and have been acredited by the UKs leading high street banks inlcuding HSBC and Natwest. Established in 1995, Protx remain leaders in the provision of safe, secure online transactions. Protx use Thawte 2048 bit encryption systems. At the browser 128 Bit SSL is used to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.

All card payments are made to 'Wirrmann.com'. This is the name you will see on your credit card or bank statement.

Privacy Policy
Handy Candy and Wirrmann.com do not disclose buyers' information to third parties. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons - to process your order and to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing emails from us or from another trader in the future.
The type of information we will collect about you includes your name, address, phone number, email address and credit/debit card details.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.


Shopping Basket
0 items

01.Tuckshop Classics Hamper - Jumbo
02.Fizz Wizz Popping Candy
03.Milk Chocolate Coins
04.Retro Tuck Box
05.Sugar Mice
06.Tuckshop Classics Hamper - Super
07.Flying Saucers
08.Chocolate Cigarettes
09.Handy Candy Gift Box
10.Fruit Salads

What you think...

What a great first time shopper experience! Hamper arrived in time for Easter for my neice and nephe...more

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Why Shop with Handy Candy?

Our sweets are beautifully packaged in specially sealed, proper sweet shop paper bags.

Our sweet hampers are perfect gifts & arrive in gorgeous gift boxes

We treat our customers like kings! Our customer service is exemplary

We offer exceptionally good value UK & worldwide delivery costs

All UK mainland orders over 1.2 kg are sent via courier

Our sweets & gift hampers are great value too - often the cheapest you will find on the web

And if you don't believe us, see what our customers have to say

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